Thank you for choosing Ever Flora for your preserved flower needs. This Shipping Policy outlines the terms and conditions for the delivery of your orders within the United States.
1. Shipping Methods & Carriers
We offer the following shipping methods:
- Standard Shipping: Typically delivered within 15-30 business days after processing. We primarily use USPS, FedEx, UPS for standard shipments.
- Expedited Shipping: For faster delivery, we offer expedited options which typically deliver within 7-15 business days] after processing. Carrier options may vary.
We take extra care in packaging our preserved flowers to ensure they arrive in excellent condition.
2. Shipping Costs
Shipping costs are calculated based on the following factors:
- Weight and dimensions of the package: Larger or heavier arrangements may incur higher shipping fees.
- Destination: Shipping costs vary depending on the delivery address.
- Selected shipping method: Expedited shipping options will have higher costs.
The exact shipping cost for your order will be calculated and displayed at checkout before you finalize your purchase.
3. Processing Time
Once your order is confirmed, we typically process and prepare your preserved flowers for shipment within 2-3 business days. Please note that processing times may be longer during peak seasons or for custom arrangements that require additional preparation.
4. Delivery Timeframe
The estimated delivery timeframe depends on the shipping method you select and the destination. Please refer to the estimated delivery times provided for each shipping method at checkout. These are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
5. Shipping Destinations
We currently offer international shipping to the following countries and regions:
- United States
- Canada
- United Kingdom
- Germany
- France
- Australia
- Japan
- South Korea
- Singapore
- Malaysia
- Thailand
- United Arab Emirates
- Saudi Arabia
- Russia
- Brazil
- Mexico
- Italy
- Spain
- Netherlands
- New Zealand
We may consider expanding our shipping destinations further in the future.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can use this information to track the progress of your delivery.
7. Shipping Restrictions
- We may not be able to ship to P.O. Boxes for certain shipping methods or for larger packages. Please provide a physical street address whenever possible.
- Very large or extremely fragile preserved flower arrangements may have limited shipping options to certain remote or difficult-to-reach locations. We will notify you if any such restrictions apply to your order.
8. Lost or Damaged Packages
While we take utmost care in packaging, if your preserved flowers arrive damaged or your package is lost in transit, please contact us immediately within 48 hours of receiving your order (for damages) or the expected delivery date (for lost packages). Please provide your order number and photographic evidence of any damage to the packaging and the flowers. We will work with the shipping carrier to file a claim and arrange for a replacement or refund, as appropriate.
9. Incorrect Shipping Addresses
It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges to have it reshipped.
10. Delivery Attempts and Unsuccessful Deliveries
Our carriers will typically make one or two delivery attempts. If the delivery is unsuccessful after these attempts, the package may be held at a local carrier facility or returned to us. You may need to contact the carrier directly to arrange for pick-up or re-delivery. If the package is returned to us, you will be responsible for any additional shipping fees for re-delivery.
11. Delivery Delays
While we strive to deliver your preserved flowers in a timely manner, unforeseen circumstances such as severe weather conditions, natural disasters, or carrier delays may cause delays in delivery. We will do our best to keep you informed of any significant delays.
12. Order Confirmation and Availability
All orders are subject to final confirmation based on the availability of our preserved flower products. We reserve the right to refuse or cancel an order if the product is out of stock or if there are any unforeseen circumstances that prevent us from fulfilling the order. In such cases, we will notify you promptly and issue a full refund. We also reserve the right to refuse delivery to any customer at our discretion.
13. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at:
ever@everflora.com
This revised Shipping Policy aims to provide clear and comprehensive information for your preserved flower business, taking into account the specific nature of your products and common industry practices. Remember to replace the bracketed information with your specific details and review it periodically for any necessary updates.