We want you to be completely satisfied with your purchase. However, in the event that the item you receive is materially different from its description on our website, we offer a return.
Conditions for Return:
- Material Discrepancy: Returns will only be accepted if there is a significant and demonstrable difference between the received item and the product description provided on our website at the time of purchase. Minor variations in color, size, or appearance that do not fundamentally alter the item’s intended use or functionality will not be considered grounds for a return.
- Mutual Agreement: Before a return is authorized, both the buyer and Ever Flora must agree that the received item does not substantially conform to the product description. This may involve the buyer providing photographic or other evidence of the discrepancy, and [Your Company Name/Website Name] reviewing this evidence.
- Initiating a Return: To initiate a return based on a material discrepancy, you must contact us within 3 days of receiving your order. Please provide your order number and detailed information about how the item differs from the description.
- Return Process: Once your return request is approved, we will provide you with instructions on how to return the item.
- Condition of Returned Item: The item must be returned in its original condition, including all original packaging, tags, and accessories. Items that have been used, damaged (unless the damage occurred during shipping and is part of the discrepancy), or are missing components may not be eligible for a refund.
Exclusions:
- Returns will not be accepted for items that were accurately described but the buyer simply no longer wants or needs them.
- Returns may not be accepted for certain types of items (e.g., downloadable software, personalized items) unless they are materially different from the description.
Refund or Exchange:
Once we receive the returned item and confirm the material discrepancy, we will offer a full refund of the purchase price, excluding original shipping costs, or offer an exchange for the correct item if available.
Contact Us:
If you believe your item is materially different from its description, please contact us at [email protected].